We’re only happy when you’re happy. And we’ll do whatever it takes to make it happen.
The MOO Promise
How it works
For us, ‘satisfaction guaranteed’ doesn’t quite cut it. We’d much rather you’re absolutely THRILLED with your order. And we go to great lengths to make that happen.
After you place your order…
We’ll get in touch if we spot any errors. And if you notice one, you can let us know too! From the tiniest typo to a design change, we’ll fix issues for free.
We print everything ourselves
Almost all our MOO orders are printed in our UK and US warehouses, so we have control over the whole process – from start to finish.
No robots here
Excellent humans pack your order by hand. And if we spot any issues, we reprint it! So your order only leaves the building when we’re 100% happy.
And when your order arrives...
If you’re not completely happy, get in touch and we’ll do everything we can to fix the problem. And if we can’t, we’ll give you your money back.
Award-winning customer service
Our team are on hand, five days a week. And you’ll always speak to a real person.
Top 50 Companies for Customer Service
Ranked number one in Live Chat, eRetail and Small Contact Centre.
Retail Week
Customer Experience Team of the Year award.
0.jpg "ICMI")
ICMI
Best Chat Support, Best Use of Technology and Best Small Contact Center.
0.jpg "UKCCF")
UKCCF
Customer Experience Team and Small Contact Centre of the Year.
Got a question?
The answer’s highly likely to be right here in our handy FAQs.
Chat to the team
Over the phone, live chat or email. The choice is yours.
Meet the team(s)
Great haircuts. Great people. This is what ‘award-winning’ looks like...
Our UK Team
- Based in London.
- A great mix of talented Europeans.
- Lovers of photography, travel blogging and graphic design.
Our US Team
- Based in Providence, RI.
- A dashing team of US all-stars.
- Huge fans of music-making, crafting and pets.
“Julia was extremely helpful, allowing me a promo code to reprint the cards once a color issue was corrected. As always, MOO goes above and beyond with their customer service!”
Natalie from Natalie Large Photography
"Words cannot describe the excellent level of service I experienced with the MOO support team. I will definitely continue to be a repeat customer and will continue to recommend. Thank you!"
Kassy from Q Photography
More about MOO...
Printfinity
Create pocket portfolios, product showcases, name tags, labels and more with Printfinity.